Your Health Information
Protecting your personal health information is important to us. We want to ensure transparency and accountability for your personal health information.
Confidentiality & Privacy
Your primary care provider and the Bridgepoint Family Health Team staff are committed to safeguarding your privacy and confidentiality of your personal information.
Consent to shared care
We work as a team to ensure we are meeting your healthcare needs, through shared care. This means that your medical records are available to all team members and all notes will become part of a single record.
Email consent
Our team would be happy to communicate with you through e-mail with your consent. Please review our Patient Consent for E-mail Communication to understand the risks, conditions and instructions for e-mail communication with the Bridgepoint Family Health Team. Please sign and submit this consent form to the team if you would like to communicate by e-mail.
Feedback
Bridgepoint Family Health Team is committed to providing our patients and employees with a high level of service.
POSITIVE FEEDBACK / COMPLIMENTS
If you would like to recognize the team (administrative, support, your physician), we are happy to hear from you!
MAKING A COMPLAINT
If we fail to meet your expectations, we welcome constructive feedback and criticism. Please send us a message with any concerns you have and we will respond in a timely manner.
We understand there may be frustration; you might not be getting what you need, a mistake might have been made, etc. Despite the circumstances, we ask that you remember that the person you’re speaking to (whether in person, by phone, in writing) is a person who deserves kindness.
